CANCELLATION AND REFUND POLICIES:

THUMZUP LLC

In the event that the Client needs to cancel a scheduled cleaning appointment, at least forty- eight (48) hours notice to Thumzup LLC is required. Notice may be given by email, SMS (text), or phone (…). Timely cancellation is eligible for a full credit or full refund, on client’s choice. Full credit means that it is a cleaning credit applied to the Client’s account that can be used whenever the client pleases. Full refund might take up to seven (7) business days.

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If a request for cleaning services is cancelled within twenty-four (24) to forty-eight (48) hours, the Client must pay 50% of the cancelled cleaning fees.

​In the event that a client reschedules within twenty-four (24) to forty-eight (48) hours, there will be no charge to the client.

If a request for cleaning services is cancelled within twenty-four (24) hours prior to the appointment time, it is a full charge and it is non-refundable. Please understand that your booking takes away from another customer who could have booked, so if cancelled same day or within twenty-four hours, it is treated as a normal booking.

In the event that a client reschedules within twenty-four (24) hours, this will be considered as a cancellation within twenty-four (24) hours, and the client will be fully charged.

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If we are unable to access the home or premises upon arrival for cleaning services, or if we are turned away at the door, there will be a full charge as well.

Please note that Thumzup may reschedule an appointment for cleaning services in case an unexpected event occur that might delay the completion of services. In that case, Thumzup will make sure to give adequate notice to the client on due time.